G+ finds its audience! And it's not who you think.

My husband never joined the infamous Book of Face... and now he never will.

At first, he was just being contrary; he actively avoided doing what everybody else was doing. But after a while, I think he was just intimidated. The thought of managing the flood of all those friend requests was too daunting and so he avoided the unpleasantness altogether.

Now, he has finally initiated himself into the ranks of social networking--without the Facebook baggage. And he's not the only one of my friends to do so. I now have several friends in G+ who are not anywhere else. They are all male, thirty-something and have families.

I'm sure Google wanted entrepreneurial, tech savvy Millennials to flock to their new social network, and we did at first, but then we never really engaged there. Who Google is actually attracting and getting engagement from are thirty-somethings: fathers, busy with kids, who have never joined a social network before. This means that techies like me now have to update multiple social networks if I want all of my friends and connections to see my pictures, posts, and event invites.

My husband on G+

What a great opportunity for Google! They have at their fingertips a brand new audience as yet untapped by social media marketers. This demographic is ripe for opportunities for marketers of all types--sports, food & beverage, entertainment, news & weather.

G+ has won in 2 ways: Not only to they get a brand new, untapped audience of thirty-something men with little exposure to existing social networks, but they also get the tech savvy mom who just wants to see the cute pictures of daughter that dad is sharing from his 'Droid...

Stacy Dyer on G+

What ever happened to full service gas stations?

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First, let me say that as an open-road loving, completely car-dependent American, I have been pumping my own gas since I was 16. I'm not the squeamish type or afraid to get my hands dirty.

But whatever happened to full service gas stations? While popping my own hood and adding a quart of 10W-30 is a great learning experience for my daughter to watch me do, it's not quite how I'd like to spend my morning when I'm already dressed for work. What I wouldn't have given for just one full-service gas station anywhere on my commute!

Mornings like these make me think of the "old" ways when service wasn't a four-letter at the gas station. But is it really an "old" idea to crave a deeper interaction with the company with which you do business?

In an age where exceptional customer service, rather than the product itself, is the key differentiator for so many companies, why are sellers expecting consumers to be more and more self-service?

While it may have started in the highly price-sensitive, highly commoditized market of filling stations, my missing gas jockey isn't the only disappearing dinosaur. Consumers are being completely self-provisioned even in traditional, brick-and-mortar stores. I have often used the expeditious self-checkout at the grocery store and innovative retailers, such as Apple, are working hard to ensure I don't even need to wait in that line. With a smartphone and the right app, customers can scan and pay and walk out without speaking to an employee or touching a single piece of store equipment.

Somehow, in the race to "cloud-ify" the purchase/transaction experience, companies have lost sight of how to authentically connect with customers. The benefits of this strategy, particularly during busy, holiday shopping times, are obvious. But how does it affect customers?

I rely on the expertise of knowledgeable staff to help me choose the right product and help me use it the right way. At the gas station, that's someone to check my oil and tire pressure as well as pump my gas, if I want it. At the grocery store, a balloon for my toddler and a few free samples would do the trick. Savvy consumers are willing to pay premium prices for premium experiences.

Rather than an anonymous, self-serve self-checkout where consumers are completely disconnected from the brand, companies who want to succeed should focus on creating added value around their services, connecting with their customers, and providing an experience that exceeds their customers' expectations. Seriously, if there's a pretty girl in a skirt and heels on her way to work - show some southern hospitality and have staff to pump her gas for her!